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Email: support@twistednetworx.com

Managed Services Feature Comparison
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Description of Services

Reactive
Worx

 Partner
Worx		 Complete
Worx
24/7/365 Monitoring
   Server Performance and Reliability yes.png yes.png
   Monitor Processor Utilization yes.png yes.png yes.png
   Memory Utilization yes.png yes.png yes.png
   Hard Disk Space yes.png yes.png yes.png
   Antivirus Running and Enabled yes.png yes.png yes.png
   Spam Filtering Status yes.png yes.png
Windows Patch Management (2003, 2008, XP, Vista, 7) yes.png yes.png yes.png
Antivirus Definition Management yes.png yes.png yes.png
Anti Spam Definition Management yes.png yes.png
Network Administration
   Adding, Removing, Managing Users yes.png yes.png
    Network Printer Troubleshooting yes.png yes.png
   Installation of Approved Applications yes.png yes.png
Unlimited Telephone and Remote Support yes.png
Proactive Server and Workstation Management yes.png yes.png
Employee Remote Support yes.png yes.png yes.png
Email Monitoring yes.png
Network Device/Asset Monitoring yes.png
Vendor Management yes.png yes.png
On-Site Support yes.png yes.png yes.png
Server Disaster Recovery Option with Test Restores yes.png
Workstation Disaster Recovery Option yes.png
Spam and Virus Removal Service yes.png yes.png
Disaster Recovery Planning (Server and Workstations) yes.png yes.png
Yearly on-site Network Assessment yes.png
Security Services (Support and Updates) yes.png
Information and IT Policy Enforcement
   Technology Planning Services yes.png
   IT Procedures and User Policies yes.png